Logo-Best

AWARDED AUSTRALIA'S BEST SPINAL CARE MATTRESS RANGE IN 2021

Bed Buyer Award
Logo-Best

AWARDED AUSTRALIAS'S BEST SPINAL CARE MATTRESS RANGE IN 2021

Bed Buyer Award

Cloud 9 Visco Flex

The Cloud 9 Visco Flex mattress offers a premium quality mattress that is favoured by many customers seeking the ultimate in pressure relief.  It continually reviews well and in the Chiropedic Cloud 9 range which was awarded Australia’s ‘Best Spinal Care’ mattress range in 2021. 

The many layers of foams and memory foams, including the 50mm layer of luxurious Dunlop Visco Flex Memory Foam makes this mattress bliss to sleep on while still being a ‘medium’ feel mattress.  It perfectly contours to the body, relieving pressure points giving the sleeper an experience of total comfort and relaxation.   

All this, plus the NASA developed technology in our exclusive 9 zone spring system providing targeted pressure relief for the shoulders, lower back, thighs and calves with optimum support for the head, back, hips, knees and feet. With over 5 times more springs than a standard innerspring mattress the spinal support provided is unrivalled. Quite frankly this is the best spring system in Australia, suiting all body types.   

Finished off with a deeply quilted extra-stretch knit fabric that floats over the top of the mattress providing a cloud like feel for blissful comfort each and every time you lie down. 

It features an extremely high load capacity, constructed with a full comfort edge box and has a zeropartner disturbance.   It comes at total height of 34cm, so wider gusset bedding may be required, as well as being a heavier than normal mattress; therefore, it can be a two-person job to change the bedding.   

Extremely durable this exceptionally made mattress comes with the Cloud 9, 20year warranty. 

Clear
Cloud 9 Visco Flex

20% OFF ANY CLOUD 9 MATTRESS Use coupon: BLACKFRIDAY2021
BLACK FRIDAY SALE ENDS IN

 
 
Australian-Made Mattress
cloud 9

Cloud 9 range has been officially Endorsed by the Australian Spinal Research Foundation.

“This product has been assessed by licensed Chiropractors as being of high quality in relation to ergonomic design, function, and for its proposed use.”

Additional Product Information

Visco Flex Reviews

Cloud 9 Visco Flex mattress

I absolutely LOVE this mattress!!!

I wanted to wait on reviewing this mattress as the first week I still had some back pain. (But nearly no where as bad as I had been having suffering from for months from my “boxed foam only” mattress I had owned for a year ( a waste of 800$). Ah well....

However - upon a few weeks now - I LOVE this mattress. HEAVENLY sleeping now!!!
No more back stiffness, no lower back pain, no neck pain as badly I was suffering.
I haven’t had to see my chiropractor in two weeks or so now. I was going weekly for adjustments.
The mattress is firm, beautifully made, it is supportive and plush.
It is the BEST mattress I have ever had.
Most sincerely.

The team member in the store I went into was helpful, the customer team I talked to over the phone were so kind, professional and courteous helping me arrange delivery.  I am so thankful as I was on my own when delivery occurred.
The delivery team were also lovely and kind and prompt.

I will say I didn’t anticipate on spending what I did on a mattress, but you honestly DO get what you pay for.  The craftsmanship is A+ on this mattress and the edge support is the best.  I cannot say enough good things- but this is based on a month of owning this. I will have to see how the mattress wears over 6 months a year etc.  I have no concerns because of the wonderful warranty with this company. And the attentive customer service I’ve received so far.

The other biggest bonus, IT’S AUSTRALIAN made!!! I will not buy anything from China etc.  (I had been looking at other mattresses that were cheaper but then found out why they were cheaper they were made or parts were from China and assembled here in Australia) so I was happy to pay a bit more, to me completely worth it!!!

Thank you for my mattress!! I wouldn’t part with it now!

Mich M. / ProductReview.com.au

Heaven at night

You feel comfortable as soon as you hop in at night. Everywhere feels supportive providing a restful nights sleep. Love our mattress and so glad we bought it. Thank you so much.

Deb / ProductReview.com.au

The most comfortable mattress Eva!!!

The Chiropractor advised my son to get a better mattress as he was having back issues. My entire family shop at Chiropractic in Braybrook so naturally I went there to purchase one. The staff were amazing, very patient and helpful. The mattress we purchased is the most comfortable mattress. My son has a peaceful nights sleep and the back issue has been resolved.

Thank you Chiropedic. 

Lou / ProductReview.com.au
Product Construction - Visco Flex
Visco-flex
  1. 400gsm Elastin Knitted Fabric
  2. 30mm 10-25 Quiltec Joyce Healthguard Treated Foam
  3. 30mm 25-60 Dunlop Ultra Fresh Treated Foam
  4. 18mm 28-80 Dunlop Ultra Fresh Treated Foam
  5. 50mm 38-40 Dunlop Visco Flex Memory Foam
  6. 18mm 28-80 Dunlop Ultra Fresh Treated Foam
  7. 9 Zone Ultra Coil Pocket Spring
    - 742 Springs per Sq Metre
  8. 180mm x 70mm 31-320 Comfort Edge Foam Box
  9. 18mm 31-320 Dunlop Ultra Fresh Treated Foam
    6mm Dunlop Dream 15 Ultra Fresh Treated Foam
    120gsm Stitch Bond Fabric
    36mm Tape Edge
    Single Sided No Turn Technology
Cloud 9 Range Comparison
Features

Queen RRP Price

Mattress Build Type

Comfort Level

Sleep Positions

Thickness

Edge Support

Comfort Layer

Below
Comfort Layer

Warranty

Support System

Classic Comfort

Queen RRP Price: $3,679

Mattress Build Type: Tight Top

Comfort Level (Firmness): Medium Soft

Suitable Sleep Positions: Side Sleepers

Thickness: 33cm

Edge Support: Comfort Edge Foam Box

Comfort Layer: Premium Australian Made Knitted Fabric with Adaptive Technology

Below Comfort Layer: 33mm Italian Made Cloud Gel

Warranty: 20 Years

Support System: 9 Zone Ultra Coil Pocket Spring System

Visco Flex

Queen RRP Price: $3,799

Mattress Build Type: Pillow Top

Comfort Level (Firmness): Medium

Suitable Sleep Positions: Side, Back & Stomach Sleepers

Thickness: 34cm

Edge Support: Comfort Edge Foam Box

Comfort Layer: Premium Australian Made Knitted Fabric with Adaptive Technology

Below Comfort Layer: 50mm Visco Flex Memory Foam

Warranty: 20 Years

Support System: 9 Zone Ultra Coil Pocket Spring System

Latex Fusion

Queen RRP Price: $3,899

Mattress Build Type: Pillow Top

Comfort Level (Firmness): Medium Firm

Suitable Sleep Positions: Back, Stomach & Some Side Sleepers

Thickness: 35cm

Edge Support: Comfort Edge Foam Box

Comfort Layer: Premium Australian Made Knitted Fabric with Adaptive Technology

Below Comfort Layer: 50mm Gel Infused Natural Latex

Warranty: 20 Years

Support System: 9 Zone Ultra Coil Pocket Spring System

Posture Gel

Queen RRP Price: $4,479

Mattress Build Type: Pillow Top

Comfort Level (Firmness): Medium Firm

Suitable Sleep Positions: Back, Stomach & Some Side Sleepers

Thickness: 36cm

Edge Support: Comfort Edge Foam Box

Comfort Layer: Premium Australian Made Knitted Fabric with Adaptive Technology

Below Comfort Layer: 12mm K3 Gel 7, 80mm Opulence Foam

Warranty: 20 Years

Support System: 9 Zone Ultra Coil Pocket Spring System

Premier Firm

Queen RRP Price: $4,799

Mattress Build Type: Pillow Top

Comfort Level (Firmness): Firm

Suitable Sleep Positions: Back & Some Stomach Sleepers

Thickness: 36cm

Edge Support: Comfort Edge Foam Box

Comfort Layer: Premium Australian Made Knitted Fabric with Adaptive Technology

Below Comfort Layer: 30mm HD Foam & Micro Pocket Spring Layer

Warranty: 20 Years

Support System: 9 Zone Ultra Coil Pocket Spring System

Premier Luxe

Queen RRP Price: $4,999

Mattress Build Type: Pillow Top

Comfort Level (Firmness): Medium Firm

Suitable Sleep Positions: Back, Stomach & Some Side Sleepers

Thickness: 37cm

Edge Support: Comfort Edge Foam Box

Comfort Layer: Premium Australian Made Knitted Fabric with Adaptive Technology

Below Comfort Layer: 30mm HD Foam & 18mm Gel Memory Foam plusMicro Pocket Spring Layer

Warranty: 20 Years

Support System: 9 Zone Ultra Coil Pocket Spring System

100 Night Trial

All mattresses sold at cloud9mattress.com.au come with a 100 Night Trial period.  

If you are not happy with the mattress for any reason within the mattresses qualifying trial period, you can swap it over for another mattress in our range or return it and get a full refund. However, we do suggest to our customers, to sleep on the new mattress for a minimum of 14 nights before deciding on an exchange. This ensures the body has had some time to adjust to the new mattress.

All returned mattresses are donated to our charity partner the Salvos to help those in need. Return shipping is free in all Metro location (Melbourne, Sydney, Canberra, Brisbane, Gold Coast, Adelaide, Hobart & Perth). If you are outside these metro locations, we will try to locate a charity in your area who can pick up your mattress. If we are unable to locate a charity that services your area, then you will need to arrange at your cost, to get the mattress to them or to a nominated depot in your closest metro location. 

As all 100 Night Trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. All the customers should retain the original packaging of the mattress at least for 100 nights to use it during the return process.  We highly recommend using a mattress protector with your mattress. 

If you choose to swap over the mattress, then you will need to pay the difference in price if it is more expensive alternatively we will refund you the difference in price if it is cheaper.

Please note the trial is limited to one mattress swap or return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.  

If you would like to swap or return your mattress, please email [email protected] 

20 Year Warranty

Our entire Cloud 9 Mattress range is backed up by 20 Years Warranty. 

We offers a warranty against faulty workmanship and /or faulty materials commencing on the date the mattress and/or base was originally delivered to, or collected by the purchaser and is valid only to the original purchaser of the product as indicated on the original sales invoice. This warranty does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence. Failure to comply with manufacturer's care and maintenance instructions will void your warranty.

Mattress Warranty Information

In addition to the other exclusions stated on this page, Chiropedic specifically excludes from the warranty;

  • Small manufacturing irregularities that do not affect the performance of the bed.
  • Comfort issues relating to the customers preferences.
  • Fit of manchester items.
  • Handles, as handles are not intended to be used to lift, turn or transport the product.

All mattresses should be rotated on a regular basis. Single sided mattresses need just to be rotated around 180 degrees. 2 sided mattresses need to be flipped over and rotated around 180 degrees. We recommend that a mattress should be rotated every 2 weeks in the first month after the purchase and then done once a month for the duration of the warranty period. Failure to rotate your mattress will void the warranty.

During the warranty period, if Chiropedic is satisfied that material or workmanship is faulty, it will repair or replace the product at its option. However, the warranty period will not be extended or changed as a result of repair or replacement under the terms of this warranty or otherwise. Chiropedic will cover transport costs arising from repair or replacement under the terms of this Warranty during the first 12 months of the Warranty period. After 12 months transportation costs are to be met by the purchaser.

Chiropedic reserves the right to substitute material of equal quality on the particular items being repaired or replaced if identical material is not available at the time of repair or replacement.

Body Impressions, (small indentations) are normal on the surface of any new mattress whilst the upholstery filling is leveling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillowtop mattress, up to 40mm height loss is considered normal. On a non pillowtop mattress, up to 30mm height loss is considered normal.

Base Warranty Information

Chiropedic mattresses are suitable for slat bases. There are important tips to know when considering a slat base to compliment your mattress.

Correct mattress support is an important element in providing long life for the mattress. Mattresses always follow the contour of whatever they rest on. If placed on any base that dips down, even under the load of one or two sleepers, the guarantee may be voided. Bases dipping or sagging allow the mattress to sag, causing the top cover to wrinkle.

Sleepers may experience roll together through inadequate support. Some slat/mesh type bases may require a centre rail and a leg to the floor to prevent dipping or sagging, particularly in Double, Queen and King sizes. Timber slats must be a smooth finish to prevent splinter and scuffing damage and be securely fastened to the frame at each end. A breathable insulating pad or blanket over the slats is advisable. Slats over 14cm wide may cause mildew by not allowing moisture to evaporate sufficiently. Solid panel timber bases must have sufficient air holes drilled to permit dispersal of moisture and prevent mildew. Bases must always be firm, even and supportive. Gaps between uncovered slats must not exceed 10cm, anything exceeding this does not ably support the spring system and can void the warranty.

A base that is too hard, too soft, not supportive, or restricts air circulation may damage your mattress and void this guarantee.

We recommend a specially designed Chiropedic Bedding base. See Below.

Please Note: Curved / Posture / Euro Slat Systems will void your warranty.

 warranty-braga-base-image.pngwarranty-slat-bed-base-image.pngwarranty-posture-slat-base-image.png

General Information

The company reserves the right not to handle items for repair if, in its opinion, they have been tampered with or misused by the purchaser beyond reasonable wear or if the product has been physically damaged intentionally or due to accident and/or neglect: including burns, cuts, water damage, mould, stains, soiled by blood or urine and if it is unsanitary. Use of a mattress protector is advisable at all times.

Mattress and base specifications, including appearance, may change without notice.

This warranty is in addition to, and not in substitution for, the right of the purchaser conferred by the trade practices act and/or the legislation of any State or Territory.

Warranty Claim Process

For any warranty concerns, questions or claims please complete the warranty claim form here WARRANTY CLAIM FORM 

PLEASE NOTE – For the Health and Safety of our Delivery Team and Factory Team, any mattress scheduled to be returned to our factory under warranty must be sanitised and cleaned prior to the collection date. A certificate as evidence that the mattress has been professionally sanitised and cleaned from a reputable cleaning company must be emailed to us at [email protected] prior to any collection being booked. Failure to provide this certificate will result in the warranty claim being cancelled.

We apologise for any inconvenience this may cause and hope for your patience and understanding.

If you would like to make a warranty claim please follow this process:

  • Please complete the warranty claim form here: https://www.chiropedic.net.au/warranty/warranty-claim-form/
  • We will contact you within 2 business days to process the warranty claim and book in pick up and delivery dates.
  • Once processed we will post out to you a plastic mattress bag for you to pack the mattress into before delivery. When packaging the mattress in the plastic bag please seal the open end with sticky tape so it is fully closed.
  • Before the pick up date a certificate as evidence that the mattress has been professionally sanitised and cleaned from a reputable cleaning company must be emailed to us at [email protected] Failure to do this before the pick up date will result in us canceling the pick up.
  • On the scheduled date of pick up please have the mattress ready for pick up, fully packed & sealed in the plastic bag, at the front door of your premises ready for our delivery team to pick up. Due to current government enforced social distancing rules the delivery team will not go into the premises and will not help you with moving or packing the mattress if it is not ready as per the instructions above.
  • On the scheduled date of re delivery we will provide a contactless delivery service were we will delivery your goods to the front door of your premise and contact you to advise the goods have been delivered and ready for you to take inside. 
  • Care and Maintenance
    • All Cloud 9 mattresses must be rotated on a regular basis. Single-sided mattresses need to be spun around 180 degrees (head to toe). Double-sided mattresses (where the sleep surface is identical on both the top and the bottom, ie. pillow top on the top on both sides of the mattress) need to be flipped over and spun around 180 degrees.
    • All Cloud 9 mattresses must be rotated once per month for the duration of the warranty period. We recommend that you rotate your mattress twice in the first month after the purchase and then monthly thereafter as outlined above.
    • All Cloud 9 mattresses MUST have a waterproof mattress protector on them at all times. This will help keep the mattress in a sanitary condition and prevent stains and moisture from bodily fluids reaching the mattress. Should moisture reach the mattress, it will likely result in the warranty being voided due to the unsanitary state of the mattress.
    • All Cloud 9 mattresses MUST be placed on suitable supportive bases which are not too hard or too soft. Bases need to provide consistent support with un-covered gaps not exceeding 10cm and covered gaps not exceeding 14cm. They must also not restrict air circulation in any way. Failure to comply with this may damage your mattress and void your warranty. We recommend a specially designed Chiropedic Bedding base.For further information on a suitable base, please refer to our website.
    Body Impressions, (small indentations) are normal on the surface of any new mattress whilst the upholstery filling is leveling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillowtop mattress, up to 40mm height loss is considered normal. On a non pillowtop mattress, up to 30mm height loss is considered normal.
    Base / Cloud 9 Mattress Support Information
    Chiropedic mattresses are suitable for slat bases. There are important tips to know when considering a slat base to compliment your mattress. Correct mattress support is an important element in providing long life for the mattress. Mattresses always follow the contour of whatever they rest on. If placed on any base that dips down, even under the load of one or two sleepers, the guarantee may be voided. Bases dipping or sagging allow the mattress to sag, causing the top cover to wrinkle. Sleepers may experience roll together through inadequate support. Some slat/mesh type bases may require a centre rail and a leg to the floor to prevent dipping or sagging, particularly in Double, Queen and King sizes. Timber slats must be a smooth finish to prevent splinter and scuffing damage and be securely fastened to the frame at each end. A breathable insulating pad or blanket over the slats is advisable. Slats over 14cm wide may cause mildew by not allowing moisture to evaporate sufficiently. Solid panel timber bases must have sufficient air holes drilled to permit dispersal of moisture and prevent mildew. Bases must always be firm, even and supportive. Gaps between uncovered slats must not exceed 10cm, anything exceeding this does not support the spring system and can void the warranty. A base that is too hard, too soft, not supportive, or restricts air circulation may damage your mattress and void this guarantee. We recommend a specially designed Chiropedic Bedding base. See Below. Please Note: Curved / Posture / Euro Slat Systems will void your warranty.
    warranty-posture-slat-base-image
    warranty-slat-bed-base-image
    Failure to comply with the Manufacturers Care and Maintenance instructions will result in the product warranty being voided.
    FREE Delivery

    All mattresses sold at Cloud9mattress.com.au come with Free Delivery, Australia wide.

    All mattresses are made to order and we require 3 business days from date of order to manufacture and have the stock ready for dispatch.

    All mattresses are dispatched from our Melbourne warehouse and will be delivered to you based on the average delivery times below:
    • Melbourne metro within 3 business days of dispatch.
    • Sydney, Adelaide & Canberra metro within 10 business days of dispatch.
    • All other areas within 14 business days of dispatch.

    Within 1 business day of when your order is placed, we will contact you by either phone or email confirming your order has been received and is booked in with your area’s third-party delivery partner. Once dispatched, the third-party delivery partner will send you, via sms and email, a link so you can track the shipment.

    A FEW IMPORTANT T'S & C'S

    • Delivery Service: The delivery service is to the Front Door of a Ground Floor dwelling ONLY. Depending on your location/delivery address you may be asked to help the driver to unload the mattress from the back of the truck/ute/van. If you require the mattress to be taken inside, upstairs or you cannot provide help at the time of delivery then please let us know immediately on receipt of this order so we can look into what other services are available in your location. Please note, other delivery services may have a delivery cost and we will inform you of this before it’s confirmed on your order.
    • Business Days are defined as Monday to Friday & exclude public holidays.
    • Cancellation of your Order: Any cancellations of an order once the goods are produced or the item(s) are/is a stock item, the deposit of 20% will be forfeited with all other monies paid being refunded in line with our company refund policy. Alternatively, should an order be cancelled prior to the goods being produced, all monies paid minus a $50 termination fee will be refunded in line with our company refund policy.
    • Payments: All orders with an outstanding balance must be paid in full 48 hours prior to your scheduled delivery date. No cash, cheques or credit card payments are accepted at the time of delivery. If a balance is owing 48 hours before your scheduled delivery date, you will receive a phone call from our Payments Centre, where you can opt to make the payment via credit card over the phone. Alternatively, you can go into a store and finalise your outstanding balance. If your order is not paid in full 48 hours before your scheduled delivery, your delivery not be scheduled and your order will be placed on hold until payment is finalised.
    • Transit Concerns: Goods are inspected prior to being loaded and again at the time of delivery and will be supplied at an acceptable quality and match the description provided at the time of sale. Should you have any quality or transit concerns, please email our Delivery customer care team at [email protected]
    • Out of Stock: If any part of your order is out of stock, the free delivery will still be applicable to those items if delivered separately at a later date. A sales team member will inform you when the item can be completed and when the next available delivery date will be. **Please note that all Regional and interstate orders must be shipped in one shipment. 
    • PO Boxes: We do not deliver to PO Boxes.
    Current Sale

    BLACK FRIDAY SALE 

    1. 20% OFF applies to all Cloud 9 mattresses with code BLACKFRIDAY2021.
    2. 50% OFF applies to all Chiropedic pillows except Bamboo Low Pillow, which is 10% OFF.
    3. 20% OFF applies to Bamboo Sheets.
    4. 15% OFF applies to Mattress Protectors.
    5. 10% OFF applies to Chiropedic Bed Base.
    6. This promotion is not valid for cash or cash equivalent. It cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer.
    7. Limited stock on some products so offer available while stock lasts.
    8. This offer is only available for a limited time only, for as long as it is advertised on cloud9mattress.com.au. Cloud 9 has the right to cancel or change any promotion at any time without notice and in its sole discretion.
    9. Pricing and product information errors: Cloud 9 reserves the right to amend any pricing or product information errors displayed due to human error, computer malfunction or other reason and may exercise its right to cancel the order pursuant.