Logo-Best

AWARDED AUSTRALIA'S BEST SPINAL CARE MATTRESS RANGE IN 2021

Bed Buyer Award
Logo-Best

AWARDED AUSTRALIAS'S BEST SPINAL CARE MATTRESS RANGE IN 2021

Bed Buyer Award

Cloud 9 Premier Luxe

The Cloud 9 Premier Luxe mattress offers the ultimate in luxury. Rated highly by customers, and reviews such as ‘the best mattress I have ever slept on’ are typical.

The Cloud 9 Premier Luxe is an exquisite mattress that forms the flagship model in the Chiropedic Cloud 9 range which was awarded Australia’s ‘Best Spinal Care’ mattress range in 2021.

This mattress offers the highest level of total body support due to the dual pocket spring sleep system; a 9-Zone Ultra-coil pocket spring system with a top layer of micro indie-coil pocket springs. This mattress features over 7 times more springs than a standard innerspring mattress making this mattress one of the most supportive mattresses available in Australia.

Able to support all sleepers and all body types to provide the same perfect night’s sleep; it is extremely durable and will absolutely pass the test of time by offering a consistent feel. It has an extremely high load capacity (up to 200kg), is manufactured with a full comfort edge box construction and provides zero partner disturbance.

It has a distinctive deep quilting which encases a generous number of GECA approved Quiltec & Hypersoft Dunlop foam layers. The state of the art, extra-stretch knit fabric floats over the top of the mattress providing a cloud like feel for blissful comfort the moment you lie down. This mattress one of our highest at 37cm high in total and is one of our most dense mattresses; it’s a serious mattress made to last well.

The comfort extended by this mattress is like no other, the temperature neutral layer of Dunlop Fusion Gel conforms to the natural shape of the body providing the ultimate in pressure relief. The signature support system 9 Zone Ultra-Coil pocket springs, provide targeted pressure relief for the shoulders, lower back, thighs and calves with optimum support for the head, back, hips, knees and feet; perfect for alleviating back pain.

Quite frankly, we believe this to be the best spring system in Australia; and as one of the Cloud 9 Range mattresses, it has a 20-year warranty.

Clear
Cloud 9 Premier Luxe
Australian-Made Mattress

Additional Mattress Information

Premier Luxe Reviews

Cloud 9 Premier Luxe mattress

Perfect bed for my back issues

My sleep time and quality has greatly improved, after suffering severe back pain requiring surgery. The mattress is 4years old, and looks and feels like the day I got it.

Tracey / ProductReview.com.au

Best purchase ever!

As two parents of three very energetic, excitable and yet also exhausting children, it is a great feeling to know that we always have our Cloud 9 mattress waiting for us!

Thanh N. / ProductReview.com.au

Fantastic, comfortable, unbelievable

Love our king Cloud 9 mattress. Very comfortable. Had the mattress a couple of years now and its still as good as the day we bought it. Would definitely recommend it.

Paula / ProductReview.com.au

Just beautiful

We did a lot of research into various brands when looking to buy our new mattress. Sleep is important and a good mattress is an investment. We settled in Chiropedic as a brand firstly, as it was locally made and fully Australian which was important to us. We went into the Essendon DFO store in November 2020 and was helped by Vy. She was lovely, informative but not pushy. After much deliberating ( all the beds are amazing and well made) we settled on the Cloud 9 Classic Comfort. It’s beautifully made, and came in a medium-soft which was ideal. I must admit, at first I felt it might be a tad firmer than what I expected, now after sleeping on it for a few weeks it is heavenly.  It’s hard getting out of bed in the morning, it’s so comfortable. I can’t recommend the bed and the company enough.

KAR / ProductReview.com.au

Soft yet supportive

This mattress was about $2,500 queen-size. But worth it. Its soft yet supportive. When My wife or I get in we just fall asleep within 15-mins. There is also no aches or pain when we get up. We've had it for 2 years, I am also over weight and it feels like the mattress hasn't changed. Only downside is that its really heavy so I don't bother to flip it and putting on fitted sheets is harder, I got bigger higher quality fitted sheets to overcome this. The weight of the mattress is why its so supportive, its shape and firmness hasn't changed doesn't sag so the pros outweighs the con for me. If I could change anything I would want the mattress to be able to move up and down like the hospital beds but the price range for this type is at least double if not triple what I paid. So I am very happy with my purchase.

Anthony C. / ProductReview.com.au

Amazing quality and value!

We were sceptical with buying a new mattress and thought we would need to replace it within 2-3 years as this has been our experience in the past. However, this mattress is incredible we have had it for 5 years now and it has completely maintained its shape, there is no signs of sagging or loss of firmness. My husband likes a soft mattress while I like a firm mattress and the Cloud 9 was able to cater to both of our needs.

Whenever we go away on holidays and return home, there is no better feeling than jumping into our own bed. This mattress has absolutely stood the test of time and is still going strong. We absolutely love it.

Julia / ProductReview.com.au
Product Construction - Premier Luxe
Premier Luxe
  1. 400gsm Elastin Knitted Fabric
  2. 30mm 10-25 Quiltec Joyce Healthguard Treated Foam
  3. 30mm 25-60 Dunlop Ultra Fresh Treated Foam
  4. 18mm 28-80 Dunlop Fusion Gel Memory Foam
  5. Micro Pocket Spring Layer
    - 412 Springs per Sq Metre
  6. 65mm x 65mm 31-320 Comfort Edge Foam Box
  7. 18mm 28-80 Dunlop Ultra Fresh Treated Foam
  8. 9 Zone Ultra Coil Pocket Spring
    - 742 Springs per Sq Metre
  9. 180mm x 70mm 31-320 Comfort Edge Foam Box
  10. 6mm Dunlop Dream 15 Ultra Fresh Treated Foam
    120gsm Stitch Bond Fabric
    36mm Tape Edge
    Single Sided No Turn Technology
FREE Delivery

All mattresses sold at Cloud9mattress.com.au come with Free Delivery, Australia wide.

All mattresses are made to order and we require 3 business days from date of order to manufacture and have the stock ready for dispatch.

All mattresses are dispatched from our Melbourne warehouse and will be delivered to you based on the average delivery times below:
• Melbourne metro within 3 business days of dispatch.
• Sydney, Adelaide & Canberra metro within 10 business days of dispatch.
• All other areas within 14 business days of dispatch.

Within 1 business day of when your order is placed, we will contact you by either phone or email confirming your order has been received and is booked in with your area’s third-party delivery partner. Once dispatched, the third-party delivery partner will send you, via sms and email, a link so you can track the shipment.

A FEW IMPORTANT T'S & C'S

  • Delivery Service: The delivery service is to the Front Door of a Ground Floor dwelling ONLY. Depending on your location/delivery address you may be asked to help the driver to unload the mattress from the back of the truck/ute/van. If you require the mattress to be taken inside, upstairs or you cannot provide help at the time of delivery then please let us know immediately on receipt of this order so we can look into what other services are available in your location. Please note, other delivery services may have a delivery cost and we will inform you of this before it’s confirmed on your order.
  • Business Days are defined as Monday to Friday & exclude public holidays.
  • Cancellation of your Order: Any cancellations of an order once the goods are produced or the item(s) are/is a stock item, the deposit of 20% will be forfeited with all other monies paid being refunded in line with our company refund policy. Alternatively, should an order be cancelled prior to the goods being produced, all monies paid minus a $50 termination fee will be refunded in line with our company refund policy.
  • Payments: All orders with an outstanding balance must be paid in full 48 hours prior to your scheduled delivery date. No cash, cheques or credit card payments are accepted at the time of delivery. If a balance is owing 48 hours before your scheduled delivery date, you will receive a phone call from our Payments Centre, where you can opt to make the payment via credit card over the phone. Alternatively, you can go into a store and finalise your outstanding balance. If your order is not paid in full 48 hours before your scheduled delivery, your delivery not be scheduled and your order will be placed on hold until payment is finalised.
  • Transit Concerns: Goods are inspected prior to being loaded and again at the time of delivery and will be supplied at an acceptable quality and match the description provided at the time of sale. Should you have any quality or transit concerns, please email our Delivery customer care team at [email protected]
  • Out of Stock: If any part of your order is out of stock, the free delivery will still be applicable to those items if delivered separately at a later date. A sales team member will inform you when the item can be completed and when the next available delivery date will be. **Please note that all Regional and interstate orders must be shipped in one shipment. 
  • PO Boxes: We do not deliver to PO Boxes.
100 Night Trial

All mattresses sold at cloud9mattress.com.au come with a 100 Night Trial period.  

If you are not happy with the mattress for any reason within the mattresses qualifying trial period, you can swap it over for another mattress in our range or return it and get a full refund. However, we do suggest to our customers, to sleep on the new mattress for a minimum of 14 nights before deciding on an exchange. This ensures the body has had some time to adjust to the new mattress.

All returned mattresses are donated to our charity partner the Salvos to help those in need. Return shipping is free in all Metro location (Melbourne, Sydney, Canberra, Brisbane, Gold Coast, Adelaide, Hobart & Perth). If you are outside these metro locations, we will try to locate a charity in your area who can pick up your mattress. If we are unable to locate a charity that services your area, then you will need to arrange at your cost, to get the mattress to them or to a nominated depot in your closest metro location. 

As all 100 Night Trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. We highly recommend using a mattress protector with your mattress. 

If you choose to swap over the mattress, then you will need to pay the difference in price if it is more expensive alternatively we will refund you the difference in price if it is cheaper.

Please note the trial is limited to one mattress swap or return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.  

If you would like to swap or return your mattress, please email [email protected] 

20 Year Warranty

Our entire Cloud 9 Mattress range is backed up by 20 Years Warranty. 

We offers a warranty against faulty workmanship and /or faulty materials commencing on the date the mattress and/or base was originally delivered to, or collected by the purchaser and is valid only to the original purchaser of the product as indicated on the original sales invoice. This warranty does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence. Failure to comply with manufacturer's care and maintenance instructions will void your warranty.

Mattress Warranty Information

In addition to the other exclusions stated on this page, Chiropedic specifically excludes from the warranty;

  • Small manufacturing irregularities that do not affect the performance of the bed.
  • Comfort issues relating to the customers preferences.
  • Fit of manchester items.
  • Handles, as handles are not intended to be used to lift, turn or transport the product.

All mattresses should be rotated on a regular basis. Single sided mattresses need just to be rotated around 180 degrees. 2 sided mattresses need to be flipped over and rotated around 180 degrees. We recommend that a mattress should be rotated every 2 weeks in the first month after the purchase and then done once a month for the duration of the warranty period. Failure to rotate your mattress will void the warranty.

During the warranty period, if Chiropedic is satisfied that material or workmanship is faulty, it will repair or replace the product at its option. However, the warranty period will not be extended or changed as a result of repair or replacement under the terms of this warranty or otherwise. Chiropedic will cover transport costs arising from repair or replacement under the terms of this Warranty during the first 12 months of the Warranty period. After 12 months transportation costs are to be met by the purchaser.

Chiropedic reserves the right to substitute material of equal quality on the particular items being repaired or replaced if identical material is not available at the time of repair or replacement.

Body Impressions, (small indentations) are normal on the surface of any new mattress whilst the upholstery filling is leveling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillowtop mattress, up to 40mm height loss is considered normal. On a non pillowtop mattress, up to 30mm height loss is considered normal.

Base Warranty Information

Chiropedic mattresses are suitable for slat bases. There are important tips to know when considering a slat base to compliment your mattress.

Correct mattress support is an important element in providing long life for the mattress. Mattresses always follow the contour of whatever they rest on. If placed on any base that dips down, even under the load of one or two sleepers, the guarantee may be voided. Bases dipping or sagging allow the mattress to sag, causing the top cover to wrinkle.

Sleepers may experience roll together through inadequate support. Some slat/mesh type bases may require a centre rail and a leg to the floor to prevent dipping or sagging, particularly in Double, Queen and King sizes. Timber slats must be a smooth finish to prevent splinter and scuffing damage and be securely fastened to the frame at each end. A breathable insulating pad or blanket over the slats is advisable. Slats over 14cm wide may cause mildew by not allowing moisture to evaporate sufficiently. Solid panel timber bases must have sufficient air holes drilled to permit dispersal of moisture and prevent mildew. Bases must always be firm, even and supportive. Gaps between uncovered slats must not exceed 10cm, anything exceeding this does not ably support the spring system and can void the warranty.

A base that is too hard, too soft, not supportive, or restricts air circulation may damage your mattress and void this guarantee.

We recommend a specially designed Chiropedic Bedding base. See Below.

Please Note: Curved / Posture / Euro Slat Systems will void your warranty.

 warranty-braga-base-image.pngwarranty-slat-bed-base-image.pngwarranty-posture-slat-base-image.png

General Information

The company reserves the right not to handle items for repair if, in its opinion, they have been tampered with or misused by the purchaser beyond reasonable wear or if the product has been physically damaged intentionally or due to accident and/or neglect: including burns, cuts, water damage, mould, stains, soiled by blood or urine and if it is unsanitary. Use of a mattress protector is advisable at all times.

Mattress and base specifications, including appearance, may change without notice.

This warranty is in addition to, and not in substitution for, the right of the purchaser conferred by the trade practices act and/or the legislation of any State or Territory.

Warranty Claim Process

For any warranty concerns, questions or claims please complete the warranty claim form here WARRANTY CLAIM FORM 

PLEASE NOTE – For the Health and Safety of our Delivery Team and Factory Team, any mattress scheduled to be returned to our factory under warranty must be sanitised and cleaned prior to the collection date. A certificate as evidence that the mattress has been professionally sanitised and cleaned from a reputable cleaning company must be emailed to us at [email protected] prior to any collection being booked. Failure to provide this certificate will result in the warranty claim being cancelled.

We apologise for any inconvenience this may cause and hope for your patience and understanding.

If you would like to make a warranty claim please follow this process:

  • Please complete the warranty claim form here: https://www.chiropedic.net.au/warranty/warranty-claim-form/
  • We will contact you within 2 business days to process the warranty claim and book in pick up and delivery dates.
  • Once processed we will post out to you a plastic mattress bag for you to pack the mattress into before delivery. When packaging the mattress in the plastic bag please seal the open end with sticky tape so it is fully closed.
  • Before the pick up date a certificate as evidence that the mattress has been professionally sanitised and cleaned from a reputable cleaning company must be emailed to us at [email protected] Failure to do this before the pick up date will result in us canceling the pick up.
  • On the scheduled date of pick up please have the mattress ready for pick up, fully packed & sealed in the plastic bag, at the front door of your premises ready for our delivery team to pick up. Due to current government enforced social distancing rules the delivery team will not go into the premises and will not help you with moving or packing the mattress if it is not ready as per the instructions above.
  • On the scheduled date of re delivery we will provide a contactless delivery service were we will delivery your goods to the front door of your premise and contact you to advise the goods have been delivered and ready for you to take inside. 
  • Care and Maintenance
    • All Cloud 9 mattresses must be rotated on a regular basis. Single-sided mattresses need to be spun around 180 degrees (head to toe). Double-sided mattresses (where the sleep surface is identical on both the top and the bottom, ie. pillow top on the top on both sides of the mattress) need to be flipped over and spun around 180 degrees.
    • All Cloud 9 mattresses must be rotated once per month for the duration of the warranty period. We recommend that you rotate your mattress twice in the first month after the purchase and then monthly thereafter as outlined above.
    • All Cloud 9 mattresses MUST have a waterproof mattress protector on them at all times. This will help keep the mattress in a sanitary condition and prevent stains and moisture from bodily fluids reaching the mattress. Should moisture reach the mattress, it will likely result in the warranty being voided due to the unsanitary state of the mattress.
    • All Cloud 9 mattresses MUST be placed on suitable supportive bases which are not too hard or too soft. Bases need to provide consistent support with un-covered gaps not exceeding 10cm and covered gaps not exceeding 14cm. They must also not restrict air circulation in any way. Failure to comply with this may damage your mattress and void your warranty. We recommend a specially designed Chiropedic Bedding base.For further information on a suitable base, please refer to our website.
    Body Impressions, (small indentations) are normal on the surface of any new mattress whilst the upholstery filling is leveling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillowtop mattress, up to 40mm height loss is considered normal. On a non pillowtop mattress, up to 30mm height loss is considered normal.
    Base / Cloud 9 Mattress Support Information
    Chiropedic mattresses are suitable for slat bases. There are important tips to know when considering a slat base to compliment your mattress. Correct mattress support is an important element in providing long life for the mattress. Mattresses always follow the contour of whatever they rest on. If placed on any base that dips down, even under the load of one or two sleepers, the guarantee may be voided. Bases dipping or sagging allow the mattress to sag, causing the top cover to wrinkle. Sleepers may experience roll together through inadequate support. Some slat/mesh type bases may require a centre rail and a leg to the floor to prevent dipping or sagging, particularly in Double, Queen and King sizes. Timber slats must be a smooth finish to prevent splinter and scuffing damage and be securely fastened to the frame at each end. A breathable insulating pad or blanket over the slats is advisable. Slats over 14cm wide may cause mildew by not allowing moisture to evaporate sufficiently. Solid panel timber bases must have sufficient air holes drilled to permit dispersal of moisture and prevent mildew. Bases must always be firm, even and supportive. Gaps between uncovered slats must not exceed 10cm, anything exceeding this does not support the spring system and can void the warranty. A base that is too hard, too soft, not supportive, or restricts air circulation may damage your mattress and void this guarantee. We recommend a specially designed Chiropedic Bedding base. See Below. Please Note: Curved / Posture / Euro Slat Systems will void your warranty.
    warranty-posture-slat-base-image
    warranty-slat-bed-base-image
    Failure to comply with the Manufacturers Care and Maintenance instructions will result in the product warranty being voided.
    Cloud 9 Range Comparison
    Features

    Queen RRP Price

    Mattress Build Type

    Comfort Level

    Sleep Positions

    Thickness

    Edge Support

    Comfort Layer

    Below
    Comfort Layer

    Warranty

    Support System

    Classic Comfort

    Queen RRP Price: $3,679

    Mattress Build Type: Tight Top

    Comfort Level (Firmness): Medium Soft

    Suitable Sleep Positions: Side Sleepers

    Thickness: 33cm

    Edge Support: Comfort Edge Foam Box

    Comfort Layer: Premium Australian Made Knitted Fabric with Adaptive Technology

    Below Comfort Layer: 33mm Italian Made Cloud Gel

    Warranty: 20 Years

    Support System: 9 Zone Ultra Coil Pocket Spring System

    Visco Flex

    Queen RRP Price: $3,799

    Mattress Build Type: Pillow Top

    Comfort Level (Firmness): Medium

    Suitable Sleep Positions: Side, Back & Stomach Sleepers

    Thickness: 34cm

    Edge Support: Comfort Edge Foam Box

    Comfort Layer: Premium Australian Made Knitted Fabric with Adaptive Technology

    Below Comfort Layer: 50mm Visco Flex Memory Foam

    Warranty: 20 Years

    Support System: 9 Zone Ultra Coil Pocket Spring System

    Latex Fusion

    Queen RRP Price: $3,899

    Mattress Build Type: Pillow Top

    Comfort Level (Firmness): Medium Firm

    Suitable Sleep Positions: Back, Stomach & Some Side Sleepers

    Thickness: 35cm

    Edge Support: Comfort Edge Foam Box

    Comfort Layer: Premium Australian Made Knitted Fabric with Adaptive Technology

    Below Comfort Layer: 50mm Gel Infused Natural Latex

    Warranty: 20 Years

    Support System: 9 Zone Ultra Coil Pocket Spring System

    Posture Gel

    Queen RRP Price: $4,479

    Mattress Build Type: Pillow Top

    Comfort Level (Firmness): Medium Firm

    Suitable Sleep Positions: Back, Stomach & Some Side Sleepers

    Thickness: 36cm

    Edge Support: Comfort Edge Foam Box

    Comfort Layer: Premium Australian Made Knitted Fabric with Adaptive Technology

    Below Comfort Layer: 12mm K3 Gel 7, 80mm Opulence Foam

    Warranty: 20 Years

    Support System: 9 Zone Ultra Coil Pocket Spring System

    Premier Firm

    Queen RRP Price: $4,799

    Mattress Build Type: Pillow Top

    Comfort Level (Firmness): Firm

    Suitable Sleep Positions: Back & Some Stomach Sleepers

    Thickness: 36cm

    Edge Support: Comfort Edge Foam Box

    Comfort Layer: Premium Australian Made Knitted Fabric with Adaptive Technology

    Below Comfort Layer: 30mm HD Foam & Micro Pocket Spring Layer

    Warranty: 20 Years

    Support System: 9 Zone Ultra Coil Pocket Spring System

    Premier Luxe

    Queen RRP Price: $4,999

    Mattress Build Type: Pillow Top

    Comfort Level (Firmness): Medium Firm

    Suitable Sleep Positions: Back, Stomach & Some Side Sleepers

    Thickness: 37cm

    Edge Support: Comfort Edge Foam Box

    Comfort Layer: Premium Australian Made Knitted Fabric with Adaptive Technology

    Below Comfort Layer: 30mm HD Foam & 18mm Gel Memory Foam plusMicro Pocket Spring Layer

    Warranty: 20 Years

    Support System: 9 Zone Ultra Coil Pocket Spring System

    Current Sale
    30% OFF Cloud 9 MATTRESSES 1. 30% OFF applies to all Cloud 9 mattresses. 2. This promotion is not valid for cash or cash equivalent. It cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer. 3. Limited stock on some products so offer available while stock lasts. 4. This offer is only available for a limited time only, for as long as it is advertised on cloud9mattress.com.au. Cloud 9 has the right to cancel or change any promotion at any time without notice and in its sole discretion. 5. Pricing and product information errors: Cloud 9 reserves the right to amend any pricing or product information errors displayed due to human error, computer malfunction or other reason and may exercise its right to cancel the order pursuant. 6. Sale ends on the 4th of July 2021.