- All Cloud 9 mattresses must be rotated on a regular basis. Single-sided mattresses need to be spun around 180 degrees (head to toe). Double-sided mattresses (where the sleep surface is identical on both the top and the bottom, ie. pillow top on the top on both sides of the mattress) need to be flipped over and spun around 180 degrees.
- All Cloud 9 mattresses must be rotated once per month for the duration of the warranty period. We recommend that you rotate your mattress twice in the first month after the purchase and then monthly thereafter as outlined above.
- All Cloud 9 mattresses MUST have a waterproof mattress protector on them at all times. This will help keep the mattress in a sanitary condition and prevent stains and moisture from bodily fluids reaching the mattress. Should moisture reach the mattress, it will likely result in the warranty being voided due to the unsanitary state of the mattress.
- All Cloud 9 mattresses MUST be placed on suitable supportive bases which are not too hard or too soft. Bases need to provide consistent support with un-covered gaps not exceeding 10cm and covered gaps not exceeding 14cm. They must also not restrict air circulation in any way. Failure to comply with this may damage your mattress and void your warranty. We recommend a specially designed Chiropedic Bedding base.For further information on a suitable base, please refer to our website.
Body Impressions, (small indentations) are normal on the surface of any new mattress whilst the upholstery filling is leveling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillowtop mattress, up to 40mm height loss is considered normal. On a non pillowtop mattress, up to 30mm height loss is considered normal.
Base / Cloud 9 Mattress Support Information
Chiropedic mattresses are suitable for slat bases. There are important tips to know when considering a slat base to compliment your mattress.
Correct mattress support is an important element in providing long life for the mattress. Mattresses always follow the contour of whatever they rest on. If placed on any base that dips down, even under the load of one or two sleepers, the guarantee may be voided. Bases dipping or sagging allow the mattress to sag, causing the top cover to wrinkle.
Sleepers may experience roll together through inadequate support. Some slat/mesh type bases may require a centre rail and a leg to the floor to prevent dipping or sagging, particularly in Double, Queen and King sizes. Timber slats must be a smooth finish to prevent splinter and scuffing damage and be securely fastened to the frame at each end. A breathable insulating pad or blanket over the slats is advisable. Slats over 14cm wide may cause mildew by not allowing moisture to evaporate sufficiently. Solid panel timber bases must have sufficient air holes drilled to permit dispersal of moisture and prevent mildew. Bases must always be firm, even and supportive. Gaps between uncovered slats must not exceed 10cm, anything exceeding this does not support the spring system and can void the warranty.
A base that is too hard, too soft, not supportive, or restricts air circulation may damage your mattress and void this guarantee.
We recommend a specially designed Chiropedic Bedding base. See Below.
Please Note: Curved / Posture / Euro Slat Systems will void your warranty.